I have worked in many sectors of the industry. I studied business management and tourism in Germany, I then worked in a travel agency where I sold everything from rail tickets to exotic holidays where I learned all the ins and outs of what is to most people’s surprise a complex industry as well as the value of good customer service at all levels. I served in the Royal Signals, which gave me a sound technology background; I was able to put this to good use in working for one of the first travel tech companies, which provided transaction solutions for what was to become the OTA’s of today, project-managing accounts on lastminute.com, Opodo and Priceline amongst others. I had the opportunity to work in India, the US and South Africa, training agents in GDS systems, ticketing processes, BSP and operations. I was also head of operations at TUI UK which gave me an in depth knowledge of the tour operational side of the industry and I was able to move with the ever changing landscape in what had become an even more technology driven industry. My current role in B2B sales was a new challenge which I took on almost a decade ago and I happy to say that I am still enjoying the challenges it brings with it, in fact with current situation in the industry I have found that experience and the contacts gained over the years have been extremely valuable, in particular being able to connect friends and colleagues in times of need.