T&T Training Solutions
Course Descriptions
Coaching
- Coaching allows you to discuss with individuals how they can improve and develop further
- It encourages the individual to reflect on their performance to become aware of what they are doing and how they are doing it
- It provides the individual with guidance, support and confidence
- It highlights successes and outlines what improvements can still be made
- It should motivate your team members, as well as helping them to learn
- It demonstrates your interest in their development and jobs, showing that you want to pay attention to them as individuals
- It should help to raise standards, improve performance and create a learning culture
Course Objectives
By the end of this course you will be able to:
- Define coaching
- Describe several models, which can be used as tools to help with coaching
- Identify how the tools can help you develop your coaching skills
Feedback
The ability to provide effective feedback is one of a Manager’s most important skills. When given constructively it can be an excellent motivator.
As a Manager you should consider what you want the individual to get from the feedback you are giving; feedback must always give value to the receiver, not release for the giver and should not feel like criticism.
Course Objectives
By the end of this course you will be able to:
- Define feedback
- Describe several models, which can be used as tools to help with feedback
- List tips for giving effective feedback
- Identify some action points to help you develop your feedback skills
Performance Management
Performance Management is a central activity in the effective management of employees. It is often seen as a one off event centered on a yearly appraisal; however, it is more than that. Performance Management is a continuous process, which ensures that through learning, development and personal growth, an individual’s performance contributed to company goals.
Successful performance is not just about the setting and measuring of targets, but also focuses on the behaviours people display is meeting targets.
Managing In the Modern World
Whilst you won’t go far wrong by merely following best practice management skills, many organisations are now facing new challenges. For many organisations the saying “you have to change to stand still” is true. There is continuing pressure to:
- Respond quickly to market needs
- To continuously innovate and
- To continuously deliver customer satisfaction
As a result many organisations have to radically rethink the role of management. There is higher emphasis on the skill levels of the people that organisations employ. Modern management practices need to be acted on and reviewed.
Course Objectives
- Identify the benefits of modern management practices
- Understand the components of modern management practices
- Identify your own strengths and development needs in each of the components of modern management
- Produce an action plan of ideas you can use to improve your development areas of modern management practices
Managing Learning
Managing Learning is about ensuring that staff makes the best use of any new learning thus benefiting the team, department and ultimately the business.
It’s about enabling new skills and knowledge to be developed in the working environment.
Managing Learning starts right at the very beginning by identifying the required needs through to applying the learning at work.
Course Objectives
- Identify your role and responsibilities in the learning of your team members
- Identify ways of meeting learning needs
- Design an effective briefing procedure to prepare the learner
- Design an effective debriefing
One to Ones and Appraisals
The Performance Management process is based on a development and a key focus, therefore, is to identify and meet development needs. This can be done through on the spot coaching and through one to one monthly reviews.
These reviews can be regarded as learning events. They provide the individual with learning opportunities – before during and after the review. This helps to build learning culture and encourages the individual to take ownership of learning.
Course Objectives
- State the purpose of one to ones
- Devise an effective approach to carrying out one to ones
- Identify what is reviewed in a ‘one to one’ Assessment
- Devise an effective approach to the assessment interview
- Identify development needs and actions from them
Other Courses Available Are:
Customer Care
Telephone Techniques
Introduction to Account Management
Introduction to Negotiation
Introduction to Presentation skills
Time Management
plus many more
All courses can be adapted to a specific clients needs and duration. For more information on any of these and other course contact David Wootton at T&T Training Solutions on 0207 382 1462.
